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Bounced emails impact the reputation of your mailing list and can negatively affect email deliverability. Remove contacts with bounced emails to keep your list healthy.

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Bounced vs. Dropped

Dropped emails: Emails being sent to addresses already known to be invalid will be dropped. This can occur if multiple senders send to the same invalid address. Hard bounced emails: A permanent error that can be caused by invalid email addresses, disabled inboxes, or if a domain doesn’t exist. Kajabi automatically unsubscribes hard bounced contacts to help protect your email deliverability. Learn more about how auto unsubscribe works.

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Remove bounced email addresses

Although Kajabi helps you manage your hard bounced contacts by automatically unsubscribing them from your email list, it is still best practice to occasionally remove hard bounced contacts from your account entirely.
Warning: Avoid deleting contacts from your account by filtering your list to exclude certain contacts. Deleted contacts are permanently removed and cannot be recovered. If your contact has outstanding future payments (such as a recurring subscription), their future payment transactions will be cancelled upon deletion. Learn more.

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Remove contacts with hard bounced email addresses

Note: The Hard Bounced segment only appears in your Segments dropdown if your account has contacts with hard bounced email addresses. If you do not see this option, your account currently has no hard bounced contacts to remove.
  • Open the Contacts tab from your Dashboard.
  • Click into the Segments dropdown menu.
  • Select Hard Bounced.
  • Click the Select All checkbox.
  • Then, open the Bulk Actions menu.
  • Scroll to the bottom of the Actions menu and click Delete.
  • At the prompt, review the warning that deleting contacts cannot be undone.
  • Then, click Permanently delete to permanently remove your hard bounced contacts:
Note: As a safety feature, after bulk deletions, an email will be sent to you containing a link (active for 3 days only) to a downloadable CSV file listing all of your deleted contacts.